Dell Reinforces Commitment to Customer Satisfaction, Earns ISO 9001:2008 Certification
MANILA, Philippines – Dell’s Philippine office has been certified as ISO 9001:2008 compliant by the International Organization for Standardization, reflecting the company’s commitment to continually meet and exceed customer satisfaction.
“The world of technology companies hinges upon a sound internationally-accepted operational approach to meet the needs of customers globally,” said Richard Teo, president of Dell Philippines. “Establishing reliable processes and training our team members in accordance with these requirements is fundamental to the credibility of our company. The independent validation by ISO provides peace of mind to customers that Dell is committed to sound management practices that are thoroughly measured and evaluated in order to exceed customer satisfaction.”
To earn the ISO 9001:2008 certification, Dell was evaluated throughout the enterprise, from operations and information systems to accounting and human resources. The analysis included a thorough audit of systems, policies and practices governing operations, confirming that these processes are applied with a commitment towards ongoing improvement.
The scope of certification for Dell’s Philippine operations covers all provisions of customer service, support, sales operations and customer care for computers, technology products and solutions.
The ISO certification complements Dell’s stringent internal performance standards. Dell regularly conducts internal evaluations to ensure that all personnel and processes are in compliance with strict ISO quality control measures throughout every department.
Dell’s presence in the Philippines includes an office responsible for sales and marketing of Dell products, solutions and services in the Philippines; a customer contact center operation that provides technical and non-technical customer support services to consumers, small and medium businesses in the U.S., UK, Ireland, Australia and New Zealand; and Dell Services, which provides business process outsourcing services to the U.S. healthcare market.
ISO (International Organization for Standardization) is the world’s largest developer and publisher of International Standards. It is a network of the national standards institutes of 162 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.
ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations. ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society.
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit www.dell.com.