I just signed up for “The Best Web Hosting Offer Ever”, and to me it just sounds too good to be true:

With 95 USD you get professional web hosting for life. No other costs, you’ll never have to pay for upgrades, there are no catches (well maybe just one: we will not give away more than 1000 Rudolfs).

  • 250 GB disk space – that’s huge!
  • 3000 GB speed - that’s insanely fast! (guys, if 3000 GB refers to the monthly bandwidth allocation, then it has absolutely NOTHING to do with speed — Dennison)
  • 1 Free domain registration !
  • Host as many domains as you like,
  • create as many subdomains!
  • Unlimited MySQL and much more!


As a veteran in the hosting business I gotta say that this is one of the more creative marketing schemes that I have encountered. If this campaign is successful, the money lost on maintenance and domain renewals should be minimal compared to the amount of business, both new and residual (from the 1000 Rudolph subscribers) that they can potentially get.

It comes with a 30-day partial money-back guarantee (you will be charged for the domain if it’s already registered), so how can you loose?

The problem is that I am not that confident in their staying power. I am not even sure that they are legit. I have never heard of them until Mig commented on this blog. Their website is quite tacky, though I applaud them for skinning the H-Sphere setup and for having ClixConnect live chat setup. Then, they only appear to have two hosting plans, which does not make any sense for me from a business perspective.

Then there’s this list of “hosting features”:

Hosting features

I know from my singing up that they do actually support PayPal, 2CO, and WorldPay. But how can you support CPanel, Plesk, and H-Sphere all at the same time? I know for sure these guys use H-Sphere, so there is no reason for CPanel and Plesk to be there.

Then there’s RedHat and CentOS. Not that you cannot have both for a hosting company but why would you want to do that? To me, it looks like they just copied logos off another web hosting company’s website and slapped it all in there to look professional, which in this case, most certainly fails.

Another gripe of mine is that they do not list a phone #, which means no phone support.

The bottomline is: they are doing this to make themselves known to the world. One month ago they launched a contest with one year professional hosting with domain as top prize to the blogger who best explains the importance of owning a personal domain.

The lifetime thing? Bollocks. Most startups (assuming they are one) have a lifespan of 2-5 years. Assuming they even last for a year that’s close to $8 / month, which is quite a hefty price to pay. In order for my $95 investment to pay off, I am hoping they will be up for at least 3 years.

So anyway I signed up for Rudolph Windows. They are using H-Sphere and I wonder why the “Register a new domain” option was not included, knowing that the Rudolph option comes with a free domain. Are they reselling domains from a different company?

THC - domain information

THC - success

The sign up page told me that I should be receiving instructions via e-mail shortly, which I still haven’t received. So in the meantime I went ahead and did a whois on the TLD, TOPHOSTINGCENTER.COM, and got the following:

Registrant:
Proweb consultants

cp 554 succ desjardins
montreal, Quebec h5b1b1
Canada

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: TOPHOSTINGCENTER.COM
Created on: 04-Dec-06
Expires on: 04-Dec-07
Last Updated on:

Administrative Contact:
vanier, eric eric@tophostingcenter.com
Proweb consultants
cp 554 succ desjardins
montreal, Quebec h5b1b1
Canada
5148045316

Technical Contact:
vanier, eric eric@tophostingcenter.com
Proweb consultants
cp 554 succ desjardins
montreal, Quebec h5b1b1
Canada
5148045316

Domain servers in listed order:
NS1.TOPHOSTINGCENTER.COM
NS2.TOPHOSTINGCENTER.COM

Registry Status: ok

Which is cool, because it matches their Comodo SSL certificate.

I also tried out their Online chat support. It took a few minutes before I received a response. Here is an unedited log of my conversation with “Stephaine”:

Guest: just checking you guys out
Guest: hello
Guest: is anyone around
Guest: hello?
Stephanie: Hi there, my name is Stephanie, how can I help you today?
Guest: hello stephanie
Guest: just wanted to ask about the rudolph plan
Stephanie: ok
Guest: can i get technical details about the rudolph hosting plans?
Stephanie: Please hold on for just a moment while I get that information for you.
Guest: thank you
Stephanie: Limited offer: only 1000 Rudolf plans that make blogging fun for life!
Stephanie: 250 GB disk dpace, 3000 GB bandwidth: professional hosting!
Stephanie: unlimited MYSQL create as many blogs as you like!
Stephanie: FREE domain
Guest: what about other details
Stephanie: 99.9% uptime, instant FREE updates
Guest: like PHP version
Guest: FTP
Guest: email
Guest: control panel
Guest: is it anything like http://www.tophostingcenter.com/webhosting.html
Guest: I would like to have something as detailed as that one but for the Rudolph plan
Stephanie: ok. Please hold on for just a moment while I get that information for you.
Stephanie: hi, do you happen to have a YM ID? Our technical team member wants to have a chat with you.
Guest: sure
Guest: dennison_uy@yahoo.com
Stephanie: Thank you. Please kindly add “tophostingcenter” ID in your YM so that you can have a chat with one of our technical team
Guest: thank you
Stephanie: No problem. Thank you as well. Have a great evening!

So I went on and chatted with their technical support rep, “Eric”:

[04:30] dennison_uy: hi
[04:31] dennison_uy: would like to request for technical info on the rudolph plan
[04:31] dennison_uy: complete details please like you have in http://www.tophostingcenter.com/webhosting.html
[04:31] tophostingcenter: Hi
[04:32] tophostingcenter: Rudolf plan is a clone of that hosting plan
[04:33] tophostingcenter: did you check http://www.tophostingcenter.com/rudolf.html
[04:33] dennison_uy: so the features are exactly the same?
[04:33] dennison_uy: i did
[04:34] tophostingcenter: Copy carbon lol
[04:34] dennison_uy: cool
[04:34] dennison_uy: who am i speaking with please?
[04:35] tophostingcenter: Eric
[04:35] dennison_uy: great. thank you eric!
[04:35] tophostingcenter: are you going to signup now
[04:36] tophostingcenter: you are welcome
[04:36] dennison_uy: i already did
[04:36] dennison_uy: i am waiting for the e-mail it said i will receive
[04:37] tophostingcenter: What type of payment
[04:40] dennison_uy: paypal
[04:41] tophostingcenter: Ok you should have received it
[04:45] dennison_uy: nothing in my mailbox or spam box
[04:47] tophostingcenter: What is your email address
[04:47] dennison_uy: dennison_uy@yahoo.com
[04:48] tophostingcenter: Let me check this for you
[04:49] dennison_uy: thank you

Loving their support so far. I’m still waiting for that e-mail. Will post updates as I go along.